ShowReady Terms of Service

ShowReady is a trading name of Milena Patrycja Tomaszewska. You can contact us at getshowreadyuk@gmail.com. (ICO registration number: to be added.) These terms govern your use of the ShowReady website and apps (the “Platform”).

ShowReady is a marketplace for renting and buying second-hand pageant, prom and occasion wear. We provide the Platform that connects lenders and sellers (“Lenders”) with renters and buyers (“Renters”).

We are an intermediary, not a party to your transaction. Every rental or sale is a contract directly between the Lender and the Renter. We do not own, inspect or take possession of items, and we do not guarantee the identity, honesty, quality, safety, ownership, legality or performance of any user or item.

What we do administer. Although the contract is between users, we act as the users’ agent to take payment, hold and release security deposits, apply agreed or determined deductions, arrange delivery labels, and mediate disputes, in accordance with these terms. By using the Platform you authorise us to do these things on your behalf.

You must be 18 or over and able to enter a binding contract in the UK. The Platform is for adults only, and a parent or guardian may not accept these terms on behalf of anyone under 18. We may refuse or close accounts at our discretion.

You must give accurate information and keep it up to date, keep your login secure, and hold only one account. You are responsible for activity on your account.

Lenders are responsible for the accuracy of their listings and for the condition, description, pricing, cleanliness, delivery terms and legality of their items. Lenders must own or have the right to rent or sell the item and to use any photos or content they upload. Items must be genuine (no counterfeits) and safe and clean to send.

Renters pay: the item or rental price set by the Lender; a Buyer Protection Fee (5% of the item price plus 70p); and a delivery charge (banded by size; rentals are charged for both the outbound and return legs). All charges are shown in the total before you pay — there are no hidden fees added later. The Buyer Protection Fee covers payment processing and platform services and is non-refundable once a booking is confirmed. Lenders receive the item or rental price, less only any agreed or determined deductions; ShowReady keeps the Protection Fee.

Payments are processed by Stripe. We collect payment as agent for the Lender and release it after the transaction completes — for rentals, after the item is returned and confirmed in good condition; for sales, after delivery is confirmed. We do not store your full card details.

The Lender may require a refundable security deposit, shown to you before you book. We charge the deposit at the time of booking and refund it after the item is returned on time and in good condition. (The deposit is charged and later refunded, not merely reserved.) We may deduct from the deposit, up to its amount, for late-return fees, damage beyond fair wear and tear, cleaning where the item is returned unreasonably soiled, or non-return — each assessed under section 10. If the loss exceeds the deposit, the Renter remains liable to the Lender for the balance up to the item’s replacement value.

A rental is a limited licence to use the item for the rental period only. Renters must take reasonable care of the item, not alter it, not sub-let it or let others use it, return it by the end of the rental period using the provided method, and report any damage or loss promptly. Late returns incur a daily late fee, which reflects the Lender’s lost use of the item and is a genuine estimate of that loss, not a penalty.

On return, the Lender checks the item. Any damage claim must be raised within 48 hours of return with photo or video evidence, including timestamps where available; where a condition video was taken, it is the primary evidence. Fair wear and tear is not chargeable. Repairable damage is charged at reasonable repair cost. Total loss, theft, or damage beyond repair is charged at the item’s replacement value — a reasonable estimate of the current market value of a comparable item, which will never exceed its original RRP. The Renter has 5 days to accept or dispute a claim. If the users cannot agree, ShowReady will mediate on the evidence provided and its decision is final and binding on both. We may deduct agreed or determined amounts from the deposit and pay them to the Lender.

Renter cancellation: you may cancel a rental for a full refund of the rental price up to 48 hours before the rental start date, or before the item is dispatched, whichever is earlier; after that the rental price is non-refundable because the Lender has lost the booking window. The deposit is always refunded if the rental does not go ahead. The Buyer Protection Fee is non-refundable once a booking is confirmed.

Lender cancellation: if a Lender cancels, the Renter is refunded in full, including fees.

Your statutory rights: where you have a legal right to cancel a distance contract under the Consumer Contracts Regulations 2013, that right applies and is not affected by the above. For a rental that starts within 14 days of booking, you agree that the rental begins during the cancellation period and that your right to cancel ends once the rental period has started.

Delivery is arranged through our carrier integration (Sendcloud). For rentals, the delivery charge paid at checkout covers both the outbound and return legs. Renters must return items using the provided label or method and keep proof of postage. Risk in the item passes to the Renter on delivery and passes back to the Lender when the Lender receives the returned item.

You must not list or send counterfeit or replica goods; unlawful, unsafe or stolen items; items you do not own or have the right to list; or items that are soiled, unhygienic, or damaged in a way not disclosed. You must not post unlawful, abusive or infringing content, harass other users, write or solicit fake or incentivised reviews, or otherwise misuse the Platform. We may remove content and suspend or close accounts for breaches.

All communication, payment, delivery and returns for items found on ShowReady must go through the Platform. Taking a transaction off-platform — for example arranging payment by direct bank transfer or cash to avoid fees — removes your buyer and lender protections, breaches these terms, and may lead to account suspension. This protects both sides of every transaction.

Reviews must be honest and based on a real transaction. We do not allow fake, incentivised or manipulated reviews, and we may remove reviews that breach these rules or the law.

You keep ownership of the content you upload but grant ShowReady a licence to host, display and use it to operate and promote the Platform. ShowReady’s own brand and content belong to ShowReady.

We may change, suspend or withdraw the Platform, and we may suspend or close accounts that breach these terms or the law. You may close your account at any time; closing it does not end obligations arising from transactions already made.

We are not responsible for the acts or omissions of users, for the condition, quality, safety or legality of items, or for any rental or sale contract between users. We are not liable for delays or failures by a carrier. Our total liability to you for any claim connected with the Platform is limited to the fees we received on the transaction the claim relates to. We are not liable for indirect or consequential loss, or loss of profit, business or goodwill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded.

Contact us at getshowreadyuk@gmail.com. We aim to resolve complaints quickly and will respond fully within a reasonable time. Data protection complaints follow our separate Data Protection Complaints Procedure.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

We may update these terms. We will post the updated version and, for significant changes, notify you. Continuing to use the Platform means you accept the updated terms.